Frequently asked questions

You can find out more information about our destinations by either consulting the "DESTINATIONS" tab or by calling us at +1-844-488-8674. We will be happy to advise you and help you find the ideal destination for you.

You can book directly online by clicking on BOOK (green button) on the upper right corner. Availability will be displayed in real time and our payment system is secure. You can also make a reservation by calling our booking center at +1-844-488-8674, and our team will be able to inform you about availability, and the different accommodations in each destination. Your stay will be confirmed once you’ve been sent a reservation confirmation email.

Although our campgrounds are closed during the wintertime, you can enjoy our winter cabins in Huttopia Sutton (Quebec, Canada), Huttopia Les Deux Lacs - Laurentides (Quebec, Canada), Huttopia Berkshires (MA, United States) and Huttopia White Mountains (NH, United States). You can find out more about these destinations by clicking on the DESTINATIONS tab > Winter Chalet.

The minimum length of stay varies depending on the destination and time of year (between 1 and 3 nights minimum). You can check availability by clicking on the BOOK button (in green) at the top right corner of all the web pages of the website. Bookings of more than 19 nights are not possible online, however, you can contact our booking center at +1-844-488-8674 for more information

Yes, the maps of the camps are available online on each destination’s pages, next to the name of the camp and the photo gallery.

Accommodations are assigned randomly, regardless of the order in which they are booked and regardless of the name on the reservation. The unit number of your accommodation will be communicated only at check-in. If you wish to choose a specific location or would like to guarantee to be lodged next to your friends and family, a preference fee will apply. You can contact our booking center at +1-844-488-8674.

You can only book up to two accommodations at a time online. If you wish to book more than two accommodations, we invite you to contact our booking center at +1-844-488-8674. As accommodations are assigned randomly, requesting multiple accommodations to be side by side inquires a preference fee.

All of our sites have sanitary facilities adapted for people with reduced mobility. However, the natural configuration of the sites (steep gradients, stony paths, etc.) can make getting around some of the villages very difficult. Before making your reservation, we recommend you contact our central office at +1 844 488 8674 for assistance.

Yes, pets are welcome to stay in all our types of accommodations (except in the Chaplin House in Huttopia Paradise Springs). A small fee per night will be charged. Your pets must be vaccinated and kept on a leash. Pets are not allowed in the pool area and cannot be left alone in the accommodation. We also ask you to not leave your pets unattended in the accommodations nor let them climb on furniture. Please note American Staffordshire Terriers, Mastiffs, Boerbulls, Pitbulls, Tosas and Rottweilersne as well as dogs showing signs of aggression are not be allowed onsite. We invite you to read our terms and conditions of sales for more information.

Only one vehicle is included in the price of your pitch or rental. Up to two extra vehicles can be added to your booking for an additional daily fee. In the spirit of Huttopia, we try to limit vehicle traffic on our sites to reduce noise and disruption. In addition, unless noted otherwise, parking is only allowed in designed parking lots. You can add extra vehicles when booking online or by calling our us at +1-844-488-8674.

We do not allow guests to access their accommodation by car, as we aim to limit vehicle traffic on our sites to reduce noise and disruption. You will be able to park in an assigned parking lot located just a few minutes’ walk from your accommodation. We provide luggage carts so you can carry your luggage. Some of our sites might have steep walks to some accommodations, please inquire upon arrival or during your reservation.

Unaccompanied minors under 21 years old are not accepted, even with a written legal guardian authorization.

To know the exact price for the requested dates, you can simulate a reservation on our platform, by clicking on the green BOOK button (top right) once you have selected your destination and your dates of stay, we will display the available accommodations and their prices. The price displayed at this stage is the price of the accommodation (or the pitch) only, excluding options, taxes and possible discounts.

If you wish to use a promo code, please enter it at the time of your reservation, after selecting your destination, dates of stay, and accommodation. You can also provide it to our booking agents when booking by phone. Please note that offers and promotions cannot be applied retroactively.

• The BASIC rate allows you to enjoy our accommodations at a more affordable price by bringing your own linen. If you choose this rate, you will need to bring your bed linens and towels. Cancel or change for free up to 30 days before stay.
• The COMFORT rate includes bed linens and towels in your lodging, with beds made upon arrival. Cancel or change for free up to 30 days before stay.
• The ZEN rate includes bed linens and towels in your lodging, with beds made upon arrival. Cancel or change for free up to 7 days before stay.

The booking confirmation is sent by e-mail automatically after payment of your stay.If you have not received a confirmation e-mail, please check the junk mail in your mailbox or ensure that your e-mail or postal address is spelled correctly.Otherwise, you can ask us to send it back to you, by email at [email protected] or by phone at +1 844 488 867. You will also find all the information about your stay in your customer area.

The booking confirmation is sent by e-mail automatically after payment of your stay.If you have not received a confirmation e-mail, please check the junk mail in your mailbox or ensure that your e-mail or postal address is spelled correctly.Otherwise, you can ask us to send it back to you, by email at [email protected] or by phone at +1 844 488 867. You will also find all the information about your stay in your customer area.

You can do this by contacting our travel consultants directly by phone at +1 844 488 867, or by email [email protected]

No, it is not possible to pre-book activities. The full activities’ schedule will be available only at the front desk upon arrival. Activities mentioned on the website are mere examples and subject to change without notice.

The keys will be given to you from 4 pm and you must return them before 11 am. If you arrive after reception hours, please inform the camp team.

Early Check-in and Late Check-out are available, at extra cost, on select dates and location. You can choose those options when booking your stay or after your purchase by contacting us.

Contact the reception, preferably by phone, to see (depending on your arrival time) how to proceed.

This depends on the rate you have purchased:

• With the BASIC and COMFORT rates you can reschedule for free up to 30 days before your stay and cancel up to 30 days in advance for a fee of 3.5% of the total amount of your reservation.
• With the ZEN rate you can reschedule for free up 7 days before your stay (has to be rescheduled for the same year and subject to availability. The difference in price will have to be paid) and you can cancel up to 7 days before your stay at no cost, appart from the 3.5% booking fee.

Credit card (VISA, MASTERCARD)
Cash (on site only, without prior reservation)
Paypal
Installment payments with Affirm

Credit card (VISA, MASTERCARD)
Cash (on site only, without prior reservation)
Paypal
Installment payments with Affirm

Cash is only accepted on site.

A ‘buy now pay later’ option is available via our partner Affirm. Select the option when booking and follow the steps. Conditions may apply.

We offer different types of accommodations divided into two main categories: – For families: our Trappeur and Canadienne tents, our Chalets, our Vista, Sierra Tiny Houses or Frontier Wagon, … – For two: our Trappeur Duo tent, Bonaventure tent, … Find out more about our accommodations

We offer different types of accommodations divided into two main categories: – For families: our Trappeur and Canadienne tents, our Chalets, our Vista, Sierra Tiny Houses or Frontier Wagon, … – For two: our Trappeur Duo tent, Bonaventure tent, … Find out more about our accommodations

The maximum capacity of all our rental accommodations is between 2 and 6 people (including babies). Please review our accommodations pages to check the capacity of each type of accommodation. For safety and comfort reasons, it is not possible to exceed the capacity noted. If you exceed this maximum capacity, you will be required to book a second accommodation (with the option of paying for one preference fee per accommodation if you wish to be side by side).

With the reservation of your accommodation, are included: all the utilities (water, gas, electricity), one parking spot (not directly next to your accommodation), access to the communal facilities, to the swimming pool (check opening dates), to the playground, to the other equipments and to the proposed activities (free or for a fee). You can also select additional options offered at the time of booking.

They are always included in the price of your accommodation (except with the Basic - Eco rate). Swimming pool towels are generally not provided (except Huttopia Paradise Springs).

You will find eco-friendly shower gel and shampoo in your bathrooms and communal bathhouses.

For each of our accommodations you can refer to the detailed inventory.
Find out more about our accommodations

Our canvas accommodations have wood stoves and others have a small heater on a 30 minutes timer. Our cabins and tiny houses have heating. Please check your accommodation and pack accordingly, temperatures can drop in the evening in the fall and spring so we recommend to pack warm clothes. None of our accommodations have AC. For 25 years, Huttopia has been innovating to minimize its environmental impact. That’s why we have chosen not to install air conditioning! Instead, we believe in natural coolness—provided by the shade of trees, vegetation, air circulation, and innovative designs that ensure optimal thermal insulation in our accommodations. Find out more about our accommodations

Yes it is possible! We offer a baby kit which includes: the baby bed and a high chair. You can book this kit by phone or on our website (subject to availability).

There are a lot of ways that staying in one of our tents, tiny houses or chalets is different than staying in a hotel, and leaving your space clean and organized before you check out is one. But don’t worry, it’s quick and easy! Here is what we expect guests to do prior to checking out:

• Wash and put away all dishes, as well as pots and pans
• Empty your refrigerator
• Sweep the floor and patio
• Strip the beds and place all sheets and pillowcases
• Take your trash and bring it to the central trash area

A late check out option is available (at extra cost). Select the service when booking or contact us to pre-book ahead of your stay, or contact the team on-site to enquire about availabilities.

A late check out option is available (at extra cost). Select the service when booking or contact us to pre-book ahead of your stay, or contact the team on-site to enquire about availabilities.

Extensions are always possible (subject to availability). If you have booked (rental or pitch), no refund will be possible in case of early departure. We suggest you to go to the reception to see about your options to extend or shorten your stay.

All of our sites have sanitary facilities adapted for people with reduced mobility. However, the natural configuration of the sites (steep gradients, stony paths, etc.) can make getting around some of the villages very difficult. Before making your reservation, we recommend you contact our central office at 1-844-488-8674 for assistance.

Do not hesitate to contact the reception team on site, they will make every effort to assist you if you are missing some items in your accommodation, if you are unable to operate an equipment… You can also reach them by phone: you will find the phone number on your booking confirmation or on the destination page of our website, but also on the front door of the reception. Outside of reception hours, you can reach a member of our team at any time for emergencies. The use of the emergency phone will be explained to you when you check in.

Our Café-Bistros offer a simple and fresh food service, every day in summer and on weekend the rest of the season (Spring and Fall) with a restaurant (except for Huttopia Paradise Springs, which has its café-bistro open daily throughout the season), or with a food truck: pizzas, salads, crêpes, sandwiches are featured on the menu. Please refer to each destination on the website for opening dates and more information on what we offer at each camp. We would also be happy to recommend restaurants in the ssurroundings to discover the local gastronomy!

Our Café-Bistros offer a simple and fresh food service, every day in summer and on weekend the rest of the season (Spring and Fall) with a restaurant (except for Huttopia Paradise Springs, which has its café-bistro open daily throughout the season), or with a food truck: pizzas, salads, crêpes, sandwiches are featured on the menu. Please refer to each destination on the website for opening dates and more information on what we offer at each camp. We would also be happy to recommend restaurants in the ssurroundings to discover the local gastronomy!

Reservations are not required but are recommended if you are booking for a large number of people. Some camps do not take reservations.

You can have breakfast on the spot without booking, or pre-book a continental breakfast option. Select the option when booking or contact us. The continental breakfast includes: one coffee or tea, one fruit juice, one pastry or muffin, one fresh fruit, one yogurt. Breakfast is served between 8:00 AM and 10:00 AM at the Café-Bistro. Available every morning during your stay.

Activities are organized every day during the summer, free of charge. Our staff will also give you information about activities to do in the area.

Activities are organized every day during the summer, free of charge. Our staff will also give you information about activities to do in the area.

You will find details of all the services (free or for a fee) that we offer on site in the « on-site experience » tab of each destination, which may differ from one destination to another. Here are some examples of the services you might find on site: Tourist information point Main lodge Board games and library area WiFi in communal areas Camp store

You can connect to our wifi network which is only available in the common areas. Some camps have limited coverage, we advise you to ask our advisors before your stay at +1 844 488 867, or by email at

Yes, you can build an outdoor fire in the area reserved for this purpose (unless not allowed by certain locations). Each pitch has its own outdoor fire pit. Please note that some locations are on a territory where it is strictly forbidden to make fires (California).

You can purchase bundles of wood at the reception desk or pre-book a firecamp kit. It is strictly forbidden to burn wood from another state or province.

Yes, we do ask our guests to respect their neighbours sleep and to observe the quiet hours between 10pm and 7am.

Contact the reception directly.

At the end of your stay we will send you an invoice email summarizing each transaction of your stay.

We value all feedback, which is why we send you a satisfaction questionnaire by e-mail after your departure.
Whether your stay met all your expectations or whether you encountered difficulties, do not hesitate to submit your opinion by filling out the questionnaire. We read each questionnaire carefully.
Your answers help us to further improve our offers and services and to better adapt them to your expectations.

Our teams are committed to ensuring that your vacation is a memorable experience.
If you are not completely satisfied with your stay, we invite you to let us know via our complaint form in the CONTACT US section or by clicking here. We will do our best to process all requests as quickly as possible and provide a satisfactory response to each one.
If you are on site and you encounter a problem, our teams are at your disposal, so do not hesitate to consult them directly.